3104568 - How to Re-Install All the Add-Ons on a Client Machine

Symptom

When trying to install add-ons or to start add-ons on a machine after installation, the application either displays an installation error message or the add-on features do not work correctly. How do you re-install all add-ons on a client machine?

Environment

SAP Business One, SAP B1

Reproducing the Issue

When trying to install add-ons or to start add-ons after installation, the following issues occur:

• The application displays an installation error message such as: Installation failed.
• Add-on features are not working correctly.

Resolution

1. Log on to the particular client machine as administrator in Windows.
2. In Microsoft Windows, Choose Start → Control Panel → Uninstall a Program.
3. Uninstall all add-ons.
4. Back-up and remove the relevant default installation folders of the add-ons:
   • In a 32-bit system located under: C:\Program Files (x86)\sap\SAP Business One\AddOns\sap
   • In a 64-bit system located under: C:\Program Files\sap\SAP Business One\AddOns\sap
5. Back-up and remove the following files: AddOnsInstall.sbo and AddOnsLocalRegistration.sbo
   • In a 32-bit system located under: C:\Program Files (x86)\sap\SAP Business One
   • In a 64-bit system located under: C:\Program Files\sap\SAP Business One
6. Back-up and remove the following temporary folders:
   • %temp%
   • %userprofile%\AppData\Local\SAP
   • %userprofile%\AppData\Local\VirtualStore\Program Files (x86)\SAP
7. Open Task Manager using Ctrl+Shift+Esc. In the Processes tab, end the following tasks:
   • SAP Business One.exe
   • SAPbouiCom.exe
   • B1ClientAgent.exe
8. Start SAP Business One as Windows administrator via right-click its icon and choosing Run as administrator. The add-ons will be automatically reinstalled by obtaining the information from the SBO-COMMON database:

   SELECT * FROM [SBO-Common].dbo.[SARI]

If the problem remains unresolved, please obtain the log files (such as Add-on_%.txt) stored under: C:\Windows.