3468187 - How to cancel a paid A/R Down Payment Invoice

Symptom

This Knowledge Base Article shares information about how to cancel a paid A/R Down Payment Invoice.

Reproducing the Issue

Scenario:

1.  Create an A/R Down Payment Invoice. 
2.  Create a full Incoming Payment for the above A/R Down Payment Invoice.
3.  There is a need to cancel the A/R Down Payment Invoice from step 1.

Resolution

To cancel the paid A/R Down Payment Invoice, cancel the Incoming Payment first to make the Down Payment Invoice open again. Then the A/R Down Payment Invoice can be copied to a Credit Memo by using the Copy To or Copy From function.